How to implement a CSR approach in your company

What is CSR? From the main pillars, to the employee commitment all the way to the carbon assessment, Greenly breaks it down for you!




March 25, 2022


Table of contents

Establishing socially responsible practices like a CSR approach is crucial to any business model seeking to improve its social or environmental commitments. A CSR approach is an excellent step for any company or nonprofit organizations seeking to implement sustainable practices, improve their economic responsibility, or increase their environmental performance.

Committing to csr initiatives is an indispensable asset for companies seeking to attract today's consumers, and is guaranteed to yield greater business success. There are specialist organisations that can help you to achieve this!

👉 We explain the why and how.

📖 What is CSR?

CSR, otherwise known as corporate social responsibility, is a type of corporate sustainability practice that seeks to improve social and environmental performance, establish ethical labor practices, and corporate responsibility, while also pertaining to their economic responsibility.

Common CSR initiatives include environmental sustainability, philanthropic responsibility, and establishing socially responsible business practices.

More specific sustainability initiatives that CSR companies may take include using sustainable resources, sponsoring local events, providing financial benefits or financial assistance, offering educational materials or free educational services to developing countries or local communities, philanthropic programs, or any CSR activities that enhance productivity.

Committing to a Corporate Social Responsibility (CSR) approach is always worth your while – read more to find out why corporate social responsibility initiatives are imperative to the success of your business model.

CSR meaning 💬

Corporate Social Responsibility (CSR) is defined by the European Commission as, “a concept whereby companies integrate social and environmental concerns in their business operations and in their interaction with their stakeholders on a voluntary basis.”

In simple terms, corporate social responsibility is “the contribution of companies to the challenges of socially responsible behavior.

Therefore, a company that practices corporate social responsibility aims to have a positive impact on society through sustainable practices while simultaneously remaining economically viable to their business model.

What are the three central pillars of CSR? 🚩

CSR is represented by three letters. It also has three pillars.

  • 💰 Economic: establishing fair pricing, offering competitive pay, supporting local suppliers, maintaining corporate governance, seeking operational cost savings, building an economically viable business model, being transparent with investors, maximizing profits and seeking to improve financial performance, and satisfying consumers whilst still pertaining to social or environmental challenges.
  • 🤝 Social: improving equal opportunities and diversity, ensuring safety at work, holding all parties socially accountable, seeking to benefit society and the supply chain, exercising corporate philanthropy, helping employees complete high school, offer education programs, establishing fair trade practices such as preventing child labor, increasing employee engagement, and respecting workers' rights.
  • 🌱 Environmental: consuming energy responsibly, managing and minimizing waste, increasing their environmental efforts, promoting environmental leadership, overcoming various environmental challenges, changing any harmful manufacturing processes, managing and reducing greenhouse gas emissions, and engaging in environmental responsibility.

What is a CSR approach? 🟢

A CSR approach is the implementation of a company strategy which strives to achieve various corporate social responsibility initiatives such as economic responsibility, environmental sustainability, and social responsibility.

It is up to each individual company to decide which actions will be best at improving operational effectiveness, which depends the type of business model, its sector and the territory in which it operates.

To establish a hierarchy for these issues, a materiality matrix can be used to identify the CSR initiatives or CSR strategies that are most likely to improve the company's performance and sustainability.

materiality matrix of pernod riarcd

The importance of governance is often forgotten by company managers because it is not directly linked to one of the three pillars.

Nonetheless, it covers several essential issues – such as the involvement of the company’s stakeholders in CSR, whether this includes shareholders, NGOs, trade unions or local authorities, the implementation of anti-corruption measures in the countries where the company is based, or the decision not to opt for an aggressive tax optimisation policy such as Uber in France.

It is therefore an important point to consider in any company's journey to establish CSR practices.

ESG criteria, the pillars of CSR 📑

In order to guide the CSR approach of companies, certain strategic issues have been collectively defined and grouped under the acronym ESG (for Environmental, Social and Governance). Recognised by the international financial community, these ESG criteria are used to assess the level of integration of sustainable development into a company's strategy and to take into account challenges over the long term.

  • The S encompasses social dialogue, accident prevention, the quality of the subcontracting chain, employee training and the employment of people with disabilities, where possible.
  • The G includes the transparency of executive pay, the proportion of women on the board of directors, the independence of the board or the presence of an audit committee.

Each company is free to focus on the most appropriate csr strategies in order to develop tailor-made CSR programs that are relevant to their sector, according to the context and individual sensibilities.

However, take note: corporate social responsibility only yields success if it is implemented as part of a holistic approach like any other philanthropic responsibility.

France’s PACTE law and CSR 🔍

To support this approach of making corporate social responsibility initiatives a central focus for companies, the French Parliament passed the PACTE law (Action Plan for Business Growth and Transformation) in 2019.

✅ This law “aims to give companies the means to innovate, transform, grow, and create jobs”.

It represents a fundamental building block in terms of corporate social responsibility (CSR): it introduces the notion of “mission-oriented companies”.

Through the use of this new terminology, a company can add a “purpose” or “mission” to its singular role of generating profit for its shareholders, with the aim of initiating its corporate social responsibility practices on a larger scale.

This is the case for Patagonia, Slip Français and also Danone, an example to be further discussed at the end of this article.

Finally, it is clear that in France, corporate social responsibility is becoming synonymous with sustainability, as the increasingly widespread implementation of CSR approaches and laws propel the country towards corporate citizenship.

But to what end? Is corporate social responsibility enough to save the world from climate change?

🎯 What is the purpose of CSR?

Okay, so adopting a corporate social responsibility approach is good for the planet, but will it be beneficial for all business models seeking improved financial outcomes?

The answer is an overwhelming, absolute yes.

Boost the visibility of your company 🧐

In February 2020, Oney and OpinionWay published a study on the aspirations and behavior of consumers in France, Spain, Portugal and Hungary.

The results are conclusive: 9 out of 10 respondents expect brands to be socially-engaged and to help them consume better. The study reported that:

“90% of European consumers say they are aware of the importance of sustainable consumption and feel that they are taking action to move towards this objective.”

In this regard, three aspects of consumption are highlighted as being the main levers for action:

  • Food waste.
  • The fight against built-in obsolescence of electrical and electronic products.
  • Manufacturing methods. In France, 51% of consumers buy organic food products from local communities, and sort their waste. 36% of French citizens buy recycled products to reduce their environmental impact.

These figures show that a common trend is emerging among European consumers: they are increasingly positioning themselves as “consum’actors” who want to create a positive impact on the environment and global change.

This trend has been heightened by the international health crisis that has impacted local communities around the world, which began in February 2020.

Furthermore, in this period characterized by a lack of trust: with the latest greenwashing scandals – green packaging is now viewed as potentially dubious rather than reassuring. This is a clear example that establishing environmental responsibility through a CSR, or corporate social responsibility approach – is the best way to reassure consumers about what they are buying.

Encourage commitment from your company’s employees ✊

While consumers represent one side of a coin, employees represent the flip side – those implementing the business strategies from inside the company.

Encouraging employee commitment means establishing a level of trust to which they can relate and have the intrinsic motivation to contribute to the company's overall business success.

If a place such as Harvard Business School establishes a good CSR program, the employees are more likely to devote their energy to the CSR efforts necessary because the objectives underpinning their work have meaning.

Focusing on corporate social responsibility can help to boost this commitment.

Based on a Kantar survey of 1,500 employees, the 2020 edition of the CSR perception barometer published by MEDEF highlights the importance of employee commitment to their professional work.

And guess what?

A commitment to CSR can significantly boost employee retention by improving the company’s image: 83% of employees working in companies with a CSR department or function feel that their organization can take pride in having a “positive impact” on society, compared to 59% of employees in organizations without a CSR strategy.

In addition, in companies where there is a CSR department or function, 83% of employees emphasized that they “enjoy their work”, compared to only 64% working elsewhere, and 79% of employees still see themselves working for the same company in three years' time compared to 68% of the others.

Attract young talent 🚀

The last side of our coin (yes it's a three-sided coin with a triple bottom line) is represented by new recruits, and especially young talent.

Young people are particularly concerned about companies’ environmental commitments and finding meaning in their work.

According to a study by Jam, 15-25 year olds are looking for a company that is committed to them as well as the planet.

Seven out of ten young people think that companies are not sincerely committed to corporate social responsibility.

Taking into account that salaries are generally the same between competitors for employees with equivalent skills and qualifications, the real difference are the values and fair trade practices that your company embodies.

Whether your company is a start-up or a large corporation, no matter how big or small, an honest and transparent CSR approach is worth more than any offer of employment.

✅ The key stages in implementing a CSR approach

After considering these arguments, it is clear that implementing a CSR approach for your company as soon as possible is the best way to reduce environmental impact and create the most ultimately effective business models.

But how do you go about establishing CSR programs?

Step one: identify your stakeholders 🙋‍♀️

In general terms, the key stakeholders of a CSR approach include all the entities that interact with the company and which are likely to be affected by its activities:

  • Internal key stakeholders (managers, employees, trade unions)
  • External stakeholders (elected representatives, associations, NGOs, subcontractors, suppliers, customers, shareholders, media)

Internally within the company, while the implementation of corporate CSR actions affects everyone, insofar as each individual is free to approach their HR department or line manager with ideas, in theory, it is the CSR manager (or director of sustainable development and social responsibility) who is responsible for defining and coordinating the CSR programs to be implemented for sustainable development.

Their duties include identifying the priority issues to be addressed, steering the CSR approach in collaboration with the organizations various departments (HR, production, safety, etc.), defining success indicators and control processes, developing communication and lobbying actions, producing reports on the actions taken, and finally – monitoring the new policies that must be adopted.

Step two: Conduct an audit 🥏

Once all the key stakeholders are prepared and motivated to embark on the company’s transition to corporate responsibility, it is important to understand the company’s current position in order to implement appropriate actions.

A CSR audit involves the establishment of an exhaustive status report on all levels: an environmental and social analysis.

This includes supplier evaluation, waste and construction site reports, etc.  An Assessment of GHG emissions is also a good starting point, as it is used to instantly identify the company's major emission sources, and, therefore, the areas in which action must be taken for the company to reduce environmental impact and overall greenhouse gas emissions.

Everything is recorded in a table of criteria that must be approved, often with an initial self-assessment followed by a visit from an external consultant.

Step three: implement a CSR communication strategy 📞

Many companies are now choosing to create and establish CSR programs, which is excellent news for those seeking corporate social responsibility.

However, many companies that choose to commit to CSR programs often forget or neglect to communicate enough about their commitments, even though they aren't obligated to – it is an important step to achieve corporate social responsibility.

Below are some measures for effective CSR communication:

  • 👔 Convince your stakeholders (as identified previously) and adapt your communication to each target: rely more on facts and figures with local authorities for example, and use empathy and humor with consumers (but beware of greenwashing!)
  • 🔉 Pitch your CSR project well: be clear about your vision, your missions, and perhaps prohibit terms that have already been overused, such as CSR, in favor of a more informal approach based on anecdotes and concrete actions
  • 📖 Create a CSR brand book: choose a specific tone and colors, as concepts like greenwashing should be taken into consideration here. For example, Green can be a bad color choice if it doesn't accurately depict your company's dedication to corporate governance or social responsibility. (We hope that at Greenly, you've realized, it's do as we say and not as we do :))
  • 🤳 Use all available formats and channels: don't limit yourself to a CSR report, but rather strive to be as transparent as possible and promote your efforts across all networks (podcast, video, infographics); why be shy when you are simply trying to demonstrate your commitment to environmental responsibility and a better world?

Step four: train your employees in CSR to ensure your approach is adopted 🏆

Alongside CSR communication, internal training is essential.

According to a study carried out by the Observatoire Salarié et Entreprise Responsable in January 2020, 39% of employees lacked knowledge of the subject in-house, thus hindering the adoption of CSR practices.

What’s more, almost half of employees struggled to give a precise definition of CSR! Many employees are simply left out of initiatives: only 8% of employees are asked to integrate CSR into their business activity.

However, the most important statistic from the study is as follows: 70% of employees would like to be more involved! There is no reason not to go for it: you must train your employees if you want your CSR approach to be sustainable in the long term and they are more than willing to participate.

You don't necessarily need to go back to school to learn about CSR, but below are two examples of certified CSR training:

  • ISO 26000 training
  • HEC training

💪 How to get support for your CSR approach

Companies can get support for their CSR approach from a number of organizations, including: specialized consulting firms, employers' organizations, professional federations, the Chamber of Commerce and Industry, ADEME, or networks of specialized companies.

Define a budget for your CSR approach 💵

Implementing a coherent CSR program requires time and money, and it is difficult to estimate the overall cost of the approach because of the cross-disciplinary nature of CSR.

However, it is important to understand that the cost of not adopting a CSR approach will be much higher than the initial investment.

For example, it is logical that reducing energy and resource consumption will reduce the company’s costs while benefiting the environment.

Thus, the company will also improve their financial performance.

Nevertheless, certain costs can be quantified: the creation of a CSR manager role, a Carbon Assessment, the development of a communication campaign and a graphic charter, etc. These expenses will likely include calling in a CSR consultancy firm.

Take advice from CSR consulting firms 🖐

When implementing a CSR strategy, it is an excellent idea to enlist the help of specialist consultancy firms, such as:

These firms aim to offer comprehensive and tailored support to each customer to establish CSR activities .

To quote Greenflex: “[Our role] is to facilitate the integration of social responsibility and stakeholder relationship management into the strategy of organisations and to define a differentiating sustainable development positioning that creates value.”

Such firms therefore serve as a mentor in CSR: they provide advice, identify issues and highlight where efforts still need to be made. Some of these firms, such as Carbone 4, are experts in Carbon Assessment, the foundation of an effective CSR strategy.

There are many independent experts available that can support you with a practical implementation of a corporate social responsibility approach.

For example, the IMPACTS agency offers advice and training on this subject.

Ask for your carbon assessment, the starting point for a CSR approach 📗

Companies conduct a carbon assessment, among the other CSR actions that must be implemented, in order to evaluate the quantity and source of all their GHG emissions.

It is a crucial first step in going green that is used to make a diagnosis and then find solutions to minimize the company’s environmental impact.

Many organizations offer carbon assessment services, with the two main solutions being either to hire a specialized firm or to opt for company carbon assessment software, like that of Greenly.

Enlisting the help of a specialist company means being provided with comprehensive support throughout the CSR process, but it is a costly investment in terms of time and money (depending on the firm, rates can vary by several tens of thousands of dollars).

This is precisely why software has begun to emerge, which is revolutionizing the carbon assessment market.

The goal is to make the process easier, faster and cheaper. It is up to you to decide which option is best suited to your organization, but a corporation putting in the effort to achieve corporate responsibility is likely to improve their overall supply chain and operational cost savings.

Conducting a carbon assessment is compulsory to align the company with ESG criteria, and has been mandatory in France since the adoption of the Ecological Transition for Green Growth Act in 2015.

Many businesses are affected by this first step towards the development of a low-carbon strategy, in particular companies with more than 500 employees (250 in France’s overseas departments and territories).

📰 5 examples of CSR approaches by businesses

From small companies to major corporations, everyone must commit to building a more sustainable world – and businesses can do so by establishing corporate social responsibility.

Below are two examples of large groups that have opted to implement a CSR strategy and three startups representative of the cause to save the planet.

Large groups and CSR 📁  

CSR at Danone

Danone, the French food giant with a turnover of $21 billion, is an example of a large group that has been committed to its CSR approach for many years. Antoine Riboud, the founder, emerged as the first promoter of sustainable development in 1972: “We should lead our businesses with our hearts as much as our heads, and we must not forget that if the earth’s natural resources are limited, those of mankind are infinite if he feels motivated.”

Internally, the company has based its human rights policy on the GRI 3.0 (Global Reporting Initiative). As a result, Danone can demonstrate how it applies these indicators using concrete examples and measures (via its Food, Nutrition and Health Charter in 2009). The decision to use the GRI framework is evidence of the strength of Danone's CSR initiative, since these indicators demonstrate a voluntary application of standards rather than strict compliance with the law.

Externally, extra-financial rating agencies audit the group’s CSR performance; for example, the Vigeo agency used the ISO 26000 standard to evaluate Danone and found that its results were very good, close to the maximum score. Thus, Danone not only seems to be complying with the law as far as sustainable development is concerned, but also to be taking the initiative with regard to the recommended, but not mandatory – standards.

Danone materiality matrix

However, everything is set to change at Danone. On 14 March 2021, the board of directors ousted CEO Emmanuel Faber. During his tenure, Faber made some major decisions in terms of CSR, which resulted in decreased profits, and this did not fair well with the shareholders – who have made their desire make profit the number one priority once again known. A decision of corporate governance that should be followed very closely and one that might not work out for the best.

CSR at Bouygues

Another example of a large French group being committed to sustainable development is Bouygues. To quote Philippe Bonnave, CEO of Bouygues Construction: “We want to create a low-carbon culture”. With the support of consulting firm Carbone 4, the group's five core businesses announced new climate strategies in December 2020, in line with the Paris Agreement. The company launched a new low-carbon strategy in 2020 (2030 target), which will involve the CEOs of each of the group's business lines.

Among these core businesses, Colas and Bouygues Construction have announced a 30% reduction (40% for Bouygues Construction) for Scope 1 and 2 (direct and indirect emissions linked to energy consumption) and 30% for Scope 3a (other indirect upstream emissions, such as the materials used by suppliers). Bouygues Immobilier, the third largest subsidiary in the construction sector, announced a 32% reduction for each Scope category.

Bouygues materiality matrix

However, it is worth noting that large corporations like Danone and Bouygues are still have a long way to go until their csr activities yield drastic social or environmental benefits.

In 2016, WWF published a list of the 25 most polluting French companies... and both groups were on it.

25 most polluting french companies

Startups and CSR 📂

CSR at Shine

Launched in 2017, this neobank for freelancers has made social responsibility one of its primary objectives. To establish a “responsible bank”, it has implemented measures for employees, the environment and their freelance customers.

According to CEO Nicolas Reboud, the CSR policy at Shine has several aims: firstly, “to try and create the most progressive and healthy working conditions possible”; secondly, “to have the lowest possible environmental impact”; and thirdly, to have “the most positive social impact possible”. These are our famous three pillars. These objectives have been transformed into a number of practical measures.

For example, internally, Shine has amended all of its employee contracts to remove the exclusivity clause and to include one day per month for freelance work: guaranteeing freedom and healthy working conditions to improve employee retention is an example of a CSR approach that works.

CSR at Loop

The latest initiative by recycling powerhouse TerraCycle, Loop was launched in Paris and New York in May 2020, and in London in October. Milka biscuits in aluminium tins, Signal chewable toothpaste, Coca-Cola in glass bottles and refillable Bic and Febreze pens. In total, the products of over one hundred brands are sold in returnable packaging through Loop. “We chose home delivery to make the experience as smooth and easy-to-adopt as possible. From five loops, i.e. reuse cycles, our products have less impact than the same ones sold in their conventional e-commerce versions,” explains Laure Cucuron, CEO of TerraCycle Europe.

Loop is now under the umbrella of Carrefour, with stands available in most of its supermarkets and through its online store by choosing the Loop option. By applying this concept, jobs can be created and society can move towards zero waste.

CSR at TooGoodToGo

The mission of TooGoodToGo is well-established as part of the CSR landscape: to fight against food waste by recovering unsold food from local shops, which is then sold at a lower price on their app.

This directly involves all the central issues of CSR:

  • Environmental: the manufacturing and transportation of products deplete serveal natural resources (including significant amounts of water), energy, and, therefore, emit a high levels of greenhouse gas emissions.
  • Economic: between €12 and 20 billion worth of food is thrown away in France every year. The figures speak for themselves, and more CSR activities should be implemented to create greater philanthropic responsibility.
  • Social: in France, one in ten people cannot afford to feed themselves. Therefore, reducing waste could give those people access to food at a lower cost, and help to address the ethical issue of wasting food while others are starving.

🚀 To find out more:

Help us spread awareness

Arnaud Delubac

Join hundreds of companies trusting in Greenly with their ecological transition